CANADA POST STRIKE NOTICE
Shop with confidence. We are shipping with other carriers during the Canada Post strike. Please note that we are unable to ship to PO Boxes and some remote or rural areas. For orders already placed with Canada Post, please expect delays. We appreciate your understanding and patience.
Customer Service
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Please note: due to the large volume of Holiday orders, additional processing time may occur on some standard ground orders.
We’re using alternate carriers to Canada Post and are processing all orders. Due to the widespread shipping carrier delays across Canada we're not able to guarantee Christmas delivery.
| Place Order By | Shipping Type | |
|---|---|---|
| Wednesday, December 11 | 2 PM ET | Rural and Remote |
| Thursday, December 12 | 2 PM ET | Engraving |
| Friday, December 13 | 2 PM ET | Standard Ground Services |
| Thursday, December 19 | 12 PM ET | Express |
| Total Delivery Timing | Order Must Be Placed By | Cost1 | |
| Standard2 | Processing: Shipping: | N/A | $8.50 CAD |
| Express3 | Processing: Shipping: | 2:00pm ET | $18-$23 CAD |
- Shipping costs will be calculated based on order total
- Free standard shipping on any $50+ order. Order minimum is after discount. Applicable purchase amount does not include the purchase of eGift cards; sales tax; shipping and handling; items noted as not eligible.
All Clinique Smart Rewards orders ship free with standard shipping. There is no cost to join. - In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above
Shipping to select rural or remote destinations may result in extended shipping times Please note, Express Service may not be available for some remote destinations.
Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:
- New Year’s Day
- Civic Holiday
- Labour Day
- Thanksgiving
- Christmas
- Boxing Day
A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
If your order only contains Clinique.ca Gift Cards, you will not be charged for Standard Shipping. Sending a Clinique Online eGift card via email is free of charge.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
At this time, Clinique.ca is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
Clinique Canada Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
Some items sold by Clinique Canada Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.
Clinique Canada Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Clinique Canada Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Clinique products near you, please visit our International Store Locator. Additionally, some Clinique counters will internationally process phone orders.