Do you ship internationally?

We're sorry, Clinique Online Canada is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience. There are several Clinique International country web sites that offer online shopping. Please visit our International store locator at International Sites .

How can I get an ingredient listing?

Clinique products are 100% Allergy tested. Fragrance-free. If you need information on specific products and ingredients, kindly contact our Consumer Care team at 1-866-707-2100 (9am-5pm EST Monday-Friday on Business days) or select Beauty/Product Advice button on the Contact Us page and then select “Concerns about an Ingredient”

Can you tell me about the Gone But Not Forgotten, discontinued product program?

Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://www.elcompanies.com/news-and-media/contact-us/gone-but-not-forgotten . You may also Chat Live with our online Consultants for suggestions on similar alternatives. http://www.clinique.com/customer-care/help-topics

Does anyone else see the information that I provide to Clinique?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

SPAM Filters and ISPs

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online Canada. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online Canada will be accepted. If you have any questions, please Message Us . If your provider is AOL: Open the Email message. Click "Add to Address" icon. The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct. Click "Save". If your provider is Yahoo: Open the Email message Click the "Add to Address Book" link on the far right. The address will be automatically entered into your Yahoo! Address Book. If your provider is Hotmail: Open the Email message. Click "Save Address(es)" at the top of the message header. If your provider is MSN: Open the Email message. Click "Save Addresses" on the right. Select the check box next to the address you want to save. You can also make changes to the contact information. Click "Save".

Can you send me samples?

Regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is a Clinique Online Canada policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Clinique Consultant, we invite you to email our Online Consultants.

Where Can I Buy Clinique Products?

Only Canadian residents may buy Clinique products online at Clinique Online Canada. To locate a store near you in the Canada, click here for our Store Locator. If you are outside Canada please click here to see if Clinique is available in your country.

Do you offer bridal or private appointments?

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.

What if I lose my eGift Card? What if someone makes a copy of my printed eGift Card?

We are not responsible for lost or stolen gift cards” At our sole discretion, eGift Cards will be replaced if lost or stolen, only with proof of purchase. Notwithstanding the foregoing, only unused balance of lost or stolen cards may be replaced.

Can't find the answer you are looking for?

Please Message Us or go to our email submission form, or call us toll free at 1-800-419-4041 and Contact Us directly.

Customer Care - General Information | Canada E-commerce Site

If you have your order number, click here: Track My Order. Simply input your order number, click the button, and you’ll see your order status plus shipping information if your package has shipped.

Don’t have your order number? Sign into your account and click My Account at the top right corner of the page. When you see the dropdown menu, click My Orders. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped.

If you don’t have a Clinique Online account, please contact our Customer Service team via chat or call 1-800-419-4041.

If for any reason you are not completely satisfied with your Clinique Online purchase, please Message Us or call 1-800-419-4041. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on clinique.ca may be returned. If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as proof of purchase.

Please note: eGift cards and gift cards are not eligible for return or exchange.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favourite. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9 am and 4:30 pm EST Monday – Friday on business days, and a member of our Gone But Not Forgotten program will be happy to assist you.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online Canada. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online Canada will be accepted. If you have any questions, please Message Us.

If your provider is AOL:

Open the Email message.
Click "Add to Address" icon.
The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
Click "Save".

If your provider is Yahoo:

Open the Email message
Click the "Add to Address Book" link on the far right.
The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

Open the Email message.
Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

Open the Email message.
Click "Save Addresses" on the right.
Select the check box next to the address you want to save. You can also make changes to the contact information.
Click "Save".

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online Canada who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

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