If you have your order number, click here: Track My Order. Simply input your order number, click the button, and you’ll see your order status plus shipping information if your package has shipped.
Don’t have your order number? Sign into your account and click My Account at the top right corner of the page. When you see the dropdown menu, click My Orders. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you don’t have a Clinique Online account, please contact our Customer Service team via chat or call 1-800-419-4041.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Clinique Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Clinique Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Most orders are processed within 1-2 days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 3:00 PM EST (except major holidays). Please allow 7-10 business days for delivery of your order.
Clinique Online Canada accepts orders being shipped to Canada destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.
WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) no longer available.
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Customer Service at 1.800.419.4041 or via email.
CANCELATIONS OF FREE PROMOTIONAL ITEMS
If you have placed an order containing a free promotional item(s) and such order also contains a backordered or pre-order item, in the event that you cancel either the backordered or pre-order item prior to the promotional item(s) shipping, and in doing so the order total is below the promotional offer threshold, you will no longer be eligible for the free promotional item(s), the cancelled item(s) and promotional item(s) items from your order will be cancelled, and you will not be charged. If the cancelled portion of your order was pre-paid, a full refund will be issued for all pre-paid items cancelled.
When will I be charged for a Clinique Canada Online purchase made in a Clinique Canada Store?
If your online order is placed by a Consultant in a Clinique Canada Store, the full purchase price of your item(s) (including taxes) will be immediately charged to your form of payment at the time of purchase and before your item(s) ship. If you have any questions or concerns regarding an online order placed in a Clinique Canada Store, please contact us at 1-800-419-4041 for assistance.